Collections & Recoveries Coordinator


Desired Start Date: As soon as possible

Job Location: Toronto - Spadina and Adelaide


We are Canada’s largest regulated peer-to-peer lending platform focused on small business. Our team is passionate about helping small business and collaborating and contributing in a fun, friendly, and high-performing environment. With this position, you will create tremendous value not only for our team at Lending Loop, but for the Canadian economy as a whole. Since 2015, 350+ Canadian businesses have received over $30 million in financing through 20,000+ registered investors on our platform.


The Role

As one of Canada's leading online lending start-ups, Lending Loop is hiring a collections coordinator to oversee collections and recoveries. The role requires an individual with high attention-to-detail, excellent communication skills, persistence, and who is a proactive problem-solver. This is a great opportunity for an individual looking to contribute to a growing organization, build on their collections experience in a client-facing role, and who has a passion for small business and technology.


Expectations

As Collections Coordinator at Lending Loop, you will be responsible for working to maximize our rate of recovery on delinquent and defaulted loans. In addition to completing day-to-day tasks related to collections, you will play an important role in creating and implementing scalable standards and processes related to loan collections.


Key Responsibilities

  • Provide excellent service and ensure exceptional results in the collection of financial loans

  • Conduct collections calls for all past due accounts

  • Contact past-due customers by phone, request payment, and negotiate appropriate payment arrangements

  • Send correspondence to delinquent customers including demand letters and more

  • Document call activity details in our Collections system to reflect action taken

  • Update customer account information with pertinent information such as commitments to pay, amounts and dates owing, and call notes

  • Apply tact, diplomacy & resourcefulness in order to handle objections and excuses and effectively control unique situations

  • Help develop collections department process improvements and targets in line with company goals

  • Develop, maintain and submit reports for review for the purpose of reporting to members of Lending Loop’s management team regarding the status of delinquent loans

  • Work with internal and outside legal counsel and collection agencies to collect from delinquent borrowers

  • Compose updates to members of our lender community regarding delinquent loan payments


Desired Qualities, Skills, and Experience

  • 3 years experience in collections or a related field

  • Post-secondary diploma or degree required

  • Proficiency in Microsoft Office (Word, Excel, PowerPoint), Salesforce CRM or similar software tools

  • Desire and ability to work in a fast-paced environment

  • Excellent customer service, written and oral communication skills

  • Excellent attention-to-detail, organizational and time management skills

  • Ability to follow procedures and guidelines as required


What We Offer

  • Competitive salary

  • Employee stock options plan

  • Hard working, friendly culture

  • Health benefits plan

  • 3 weeks vacation

To apply for this position, please email careers@lendingloop.ca with the the Subject Line: “RE: Application for Collections Coordinator”. Please include a brief description about yourself, why you feel you are an ideal candidate for this role and include your CV and LinkedIn profile. Only qualified candidates will be contacted.


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